Bilingual Intake and Assessment Coordinator (French required)
Introduction
If you’re passionate about fairness, ethics, and applying your analytical skills to real-world issues, this is your opportunity to contribute meaningfully. We’re looking for a Bilingual Intake and Assessment Coordinator fluent in French and English to help evaluate consumer complaints in the financial sector. This role is ideal for someone who enjoys structured work, clear processes, and making a tangible impact through documentation and case development—not constant phone interactions.
What You’ll Do
You’ll focus on assessing complaints and preparing them for investigation. Most of your time will be spent reviewing documentation, analyzing case details, and preparing summaries that support informed decisions. While communication with consumers and firms is part of the role, the emphasis is on written correspondence and structured intake—not high-volume call handling.
Responsibilities
-
Review and assess complaints to determine if they fall within mandate
-
Draft detailed case summaries and assign appropriate categorization
-
Communicate with consumers and firms primarily via email to request information or clarify details
-
Refer individuals to external agencies or regulators when necessary
-
Request and organize supporting documents, ensuring timely follow-up
-
Draft formal letters to communicate decisions or next steps
-
Assist with team projects, help refine internal processes, and contribute to French translation initiatives
-
Support training of new staff and participate in stakeholder events when needed
Qualifications
-
Bilingual in French and English, with excellent writing and comprehension skills in both languages
-
Strong attention to detail and accuracy in documentation
-
Analytical mindset with the ability to assess complex information fairly
-
Excellent written communication with a professional and empathetic tone
-
Comfortable working independently and managing multiple priorities
-
Prior experience in a customer-facing, regulatory, or administrative environment is an asset
-
Solid research skills and good judgment in interpreting policy and precedent
-
Proficient in Microsoft Office and digital platforms
Benefits
-
Focused, structured work with limited phone-based interactions
-
Strong onboarding, training, and mentorship to support growth
-
Opportunities to contribute to process improvements and cross-functional projects
-
A collaborative team culture centered on respect, ethics, and continuous learning
-
Direct impact on consumer confidence and fairness in the financial sector
-
A path for career growth in a values-based, mission-driven organization
How to Apply
If you’re ready to grow in a thoughtful, analysis-driven role where your bilingual strengths and commitment to fairness will be highly valued, apply today
