Job Description
Position: Bilingual Accounts Receivable and Collections Specialist
Location: North York, ON
Employment Type: Full-Time, Permanent
Overview:
A full-time permanent opportunity is available for a Bilingual Accounts Receivable and Collections Specialist. This role focuses on financial and administrative duties to ensure accurate and timely handling of accounts receivable and collections processes. Responsibilities include monitoring outstanding customer balances, initiating collection efforts, addressing client queries, and maintaining thorough financial documentation. Fluency in both English and French is essential.
Key Responsibilities:
Reporting to the Controller, duties include:
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Processing accounts and incoming payments according to established financial policies and procedures
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Handling daily financial transactions such as verifying, classifying, posting, and recording accounts receivable data
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Preparing and recording bank deposits
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Reconciling accounts receivable ledgers to confirm payment accuracy and posting
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Investigating and resolving billing discrepancies with customers
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Promptly facilitating invoice payments through reminders and customer contact
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Making outbound calls to customers regarding payments or overdue invoices
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Managing inbound customer calls related to accounts receivable
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Following up with customers who pay via COD, cheques, or credit cards
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Acting as backup for backorder release processes
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Maintaining detailed accounts receivable records and files
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Generating daily and monthly financial and management reports
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Assisting with general financial management and analysis tasks
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Releasing customer orders consistent with credit policies
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Obtaining credit card information through the designated system
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Conducting collection activities in line with company standards
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Managing credit notes and correcting overpayments
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Serving as backup for creating new customer accounts
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Responding to credit reference requests
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Emailing missed invoices to clients
Qualifications:
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Proven experience in accounts receivable and collections functions
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Strong knowledge of accounting principles, credit policies, and collection regulations
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Accurate financial record-keeping and calculation skills
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Proficiency with spreadsheets and accounting software; experience with ERP systems (such as SAP Business One) is beneficial
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Bilingual in English and French (spoken and written)
Work Schedule:
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On-site role
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40 hours per week
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Monday to Friday, 8:30 a.m. to 5:00 p.m.
