Bilingual Account Manager

Bilingual Account Manager (Construction Sector)

Overview: We are seeking a highly organized and detail-oriented individual to join our team as a Bilingual French/English Order Management Specialist in the construction sector. As an integral part of our operations, you will be responsible for managing orders, coordinating with various stakeholders, and ensuring seamless communication between our French and English-speaking clients and team members.

Responsibilities:

1. Order Processing: Efficiently process incoming orders from clients, ensuring accuracy and completeness of order details.

2. Communication: Serve as the primary point of contact for French-speaking clients, addressing inquiries, clarifying order specifications, and providing updates on order status.

3. Coordination: Collaborate with internal teams including sales, logistics, and warehouse personnel to facilitate order fulfillment and ensure timely delivery.

4. Documentation: Maintain comprehensive records of orders, including purchase orders, invoices, and shipping documents, ensuring compliance with company policies and procedures.

5. Problem Resolution: Proactively identify and address issues related to order fulfillment, shipping delays, or discrepancies, working closely with relevant departments to find timely solutions.

6. Customer Support: Provide exceptional customer service to both French and English-speaking clients, addressing any concerns or inquiries promptly and professionally.

7. Language Assistance: Translate documents, emails, and other communications between French and English as needed to facilitate effective communication between parties.

8. Process Improvement: Continuously evaluate and streamline order management processes to enhance efficiency and customer satisfaction.

9. Reporting: Generate regular reports on order status, fulfillment metrics, and customer feedback to inform decision-making and identify areas for improvement.

10. Compliance: Ensure compliance with relevant regulations and standards governing order management and documentation in the construction sector.

Requirements:

1. Fluency in both French and English, with excellent written and verbal communication skills in both languages.

2. Previous experience in order management, customer service, or a related field, preferably within the construction industry.

3. Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously and prioritize effectively.

4. Excellent interpersonal skills, with the ability to collaborate effectively with cross-functional teams and build rapport with clients.

5. Proficiency in Microsoft Office suite and order management software (e.g., SAP, Oracle).

6. Problem-solving mindset, with the ability to proactively identify issues and implement solutions.

7. Flexibility to adapt to changing priorities and work in a fast-paced environment.

8. Bachelor’s degree in business administration, supply chain management, or a related field is preferred but not required.