Bilingual Customer Service Executive (French-English)
Are you ready to grow your career with a global leader in financial trading? This exciting opportunity as a Bilingual Customer Service Executive offers more than just a job – it’s a career step with ample room for advancement and full support for CSC and additional certifications.
Why You’ll Love Working Here:
- Career Growth & Development: Recently funded, our client is primed for expansion and is committed to your professional development. You’ll gain valuable experience working alongside a talented team in the financial sector with support for continuous learning and certification.
- Employee Benefits & Perks: Enjoy a competitive benefits package with 15 days of vacation plus birthday leave, health and dental coverage, RRSP matching, and annual bonuses.
- Prime Location: Work in the heart of downtown Toronto, surrounded by vibrant city life with convenient commute options.
Your Role as Bilingual Customer Service Executive:
As part of a dynamic team, you’ll handle inbound inquiries via phone, email, and live chat, ensuring clients receive a smooth, top-tier experience. You’ll act as a brand ambassador by delivering prompt, insightful service and helping clients maximize their use of products and platforms. This role includes cross-collaboration with teams in London and APAC, giving you exposure to a global work environment.
Key Responsibilities:
- Respond to client inquiries professionally across multiple channels, providing knowledgeable assistance and solutions
- Collaborate with international teams to maintain consistent service levels
- Actively enhance client satisfaction by identifying and executing improvements
- Ensure compliance with internal policies and industry regulations, maintaining accuracy in all client records
What We’re Looking For:
- Language Proficiency: Bilingual in English and French
- Passion for Financial Services: A strong interest in the financial industry with the commitment to grow within it
- Client-Focused Mindset: You bring enthusiasm for delivering client-centric solutions
- Team Player: Excellent communication skills and a team-oriented approach
- Education: Undergraduate degree in Business, Finance, Economics, or a related field is a plus
Embrace this opportunity to be part of an exciting growth phase where your career can flourish!
