Bilingual Order Management Specialist
Are you a detail-oriented professional ready to advance your career with a company that values growth, innovation, and a collaborative work environment? This role as a Bilingual Order Management Specialist offers the chance to make a meaningful impact in a hybrid work setting, with a strong focus on professional development and comprehensive benefits.
Why Join Us?
- Hybrid Flexibility: Enjoy a balanced work environment with hybrid remote options following your training period.
- Career Growth: Leverage your skills in a dynamic role where you’ll work closely with multiple teams, enhancing your knowledge in order management and customer service.
- Comprehensive Benefits: Benefit from a competitive salary and a full benefits program that supports your health, well-being, and career ambitions.
Your Role as Bilingual Order Management Specialist:
In this role, you’ll play an essential part in managing orders, supporting sales activities, and ensuring accurate, efficient processing. Your day-to-day will involve coordinating with various departments, responding to customer inquiries, and maintaining up-to-date knowledge of products and services.
Key Responsibilities:
- Process and review incoming orders with precision, ensuring accuracy in pricing and customer account details
- Respond promptly to customer inquiries, offering professional and courteous support
- Collaborate with the purchasing department on stock requirements and with the warehouse team to confirm timely order processing and shipment
- Support Sales Representatives by coordinating activities and providing necessary account information
- Maintain confidentiality of customer information and demonstrate a thorough understanding of all company products and services
- Engage in continuous improvement by analyzing and refining order management processes
Qualifications and Skills:
- Language Proficiency: Fully bilingual in French and English (written and spoken); knowledge of Spanish is an asset
- Technical Skills: Experience with SAP Business One and MS Office is beneficial
- Experience: 2–3 years in a similar customer service or order management role
- Soft Skills: Strong communication, problem-solving abilities, attention to detail, and the capability to multitask effectively
Step into a rewarding career with us, where you can grow your skills, contribute to process improvements, and thrive in a supportive, hybrid work environment!
