Exciting Opportunity: Bilingual Customer Service Representative
We are seeking a talented and motivated Bilingual Customer Service Representative to join our dynamic team in the Greater Toronto Area. This permanent position offers a hybrid remote work arrangement after an initial training period.
Key Responsibilities
- Process incoming orders with precision and efficiency
- Liaise with the purchasing department on stock requirements
- Provide exceptional customer service and respond to inquiries
- Support sales representatives in their activities
- Ensure accurate pricing and manage customer accounts
- Identify opportunities to increase revenue
- Analyze and improve existing processes
- Maintain comprehensive knowledge of company products and services
- Collaborate with the warehouse team to ensure timely order processing and shipping
Qualifications
- Fluent bilingualism in French and English (written and verbal)
- 2-3 years of experience in a similar customer service role
- Proficiency in MS Office suite
- Strong communication and problem-solving skills
- Excellent attention to detail
- Ability to prioritize, organize, and multi-task effectively
Additional Assets:
- Knowledge of Spanish
- Experience with SAP Business One
What We Offer
- Competitive salary
- Comprehensive benefits package
- Hybrid working environment
If you are a dedicated professional with a passion for customer service and a desire to represent our company with excellence, we want to hear from you. Join our team and contribute to our continued success in a supportive and dynamic work environment.
