Job Title: Remote Assistance Coordinator – Bilingual (24/7, 365 days) ***French/English is a must***
Anywhere in Canada
SALARY: $41K + Benefits
Job Overview:
We are seeking a dedicated and bilingual Assistance Coordinator to join our dynamic remote team. This role requires providing round-the-clock support to our clients, ensuring their needs are met with efficiency and professionalism. The ideal candidate will be fluent in English and French. Possess excellent communication skills, and thrive in a fast-paced environment
.Key Responsibilities:
- Respond to client inquiries and requests via phone, email, and chat in both English and French.
- Coordinate assistance services for clients, including travel arrangements, medical support, and emergency response.
- Maintain accurate and up-to-date client records in our database.
- Liaise with service providers and partners to ensure timely and effective assistance delivery.
- Handle crisis situations with calm and professionalism.
- Participate in a rotating shift schedule to provide 24/7 coverage, including weekends and holidays.
- Contribute to the continuous improvement of our assistance processes and procedures.
Qualifications:
- Fluency in English and French (written and spoken).
- Bachelor's degree or equivalent experience in a related field.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office Suite and database management.
- Ability to work independently and as part of a remote team.
- Flexibility to work various shifts, including nights, weekends, and holidays.
Experience:
- 1-3 years of experience in customer service, call center, or related field.
- Experience in travel, healthcare, or emergency services is a plus.
Compensation and Benefits:
- Annual salary: $41,000.
- Comprehensive benefits package including health insurance, paid time off, retirement package
- Opportunities for professional development and career advancement.
- Fully remote work environment with flexible scheduling options.
Work Environment:
- 24/7 operation, 365 days a year.
- Rotating shift schedule.
- Fast-paced, dynamic remote work environment.
We are an equal opportunity employer and value diversity in our workplace. If you are passionate about helping others and ready for a challenging yet rewarding career, we encourage you to apply!
