Job Opportunity: Bilingual Customer Service Representative
We are seeking a Bilingual Customer Service Representative (CSR) to join our dynamic team. Reporting to the Customer Service Supervisor, the CSR will be responsible for coordinating information flow regarding service repairs and customer orders. The ideal candidate will respond promptly to all customer service requests, manage customer accounts, and act as the primary point of contact. Flexibility to work until 5:30 p.m. EST is required.
Main Duties and Responsibilities
- Provid customer phone support, handl inquiries, followed up on issues, and resolving problems.
- Offer administrative support and coordinate activities of Sales Representatives.
- Managed customer accounts and identified opportunities to increase revenue.
- Prepare, release, and process incoming capital and regular sales purchase orders.
- Complete necessary paperwork and prepare invoices.
- Coordinate estimate preparation and manage repair prioritization based on approval date.
- Act as the key point of contact within the team for all workflow coordination.
- Analyze and participate in the improvement of departmental and company processes.
- Contribute to computer programs or internal infrastructure enhancements.
- Assess customer concerns for reportable complaints and escalate as necessary.
- Maintain comprehensive knowledge of company products and services.
- Maintain customer confidence by keeping information confidential.
- Foster positive working relationships with employees from other departments, sales reps, and management.
- Perform other duties as assigned.
Qualifications – Education, Experience, Skills, and Expertise
- Fluently bilingual in French and English, both written and verbal.
- High School diploma or vocational equivalent required.
- 2-3 years of experience in customer service within an inbound telephone environment, including process coordination role.
- Exceptional customer service skills and professionalism to maintain an excellent rapport with external and internal customers.
- Strong attention to detail, organizational, prioritization, and multi-tasking abilities.
- Ability to develop positive relationships with co-workers and resolve conflicts.
- Capable of managing multiple demands and conflicting priorities simultaneously.
- Proficient in managing customer accounts, assessing needs, determining priorities, and communicating appropriately with team members.
- Ability to work independently and as part of a team; willing and able to assist team members when needed.
- Well-developed computer skills, including proficiency with Microsoft Office products.
