Bilingual Customer Service Representative (French and English Required)
Location: Toronto, Ontario
Work model: On-site
Schedule: Monday to Friday, 8:30 a.m. to 5:00 p.m.
Employment: Full-time, permanent
Salary: $22 per hour (40 hours per week)
Languages: French and English required, spoken and written
Work eligibility: Legally entitled to work in Canada
Introduction
You will be the dependable voice that professional customers count on, in a stable, full-time role with established processes and a supportive team. You will answer calls and emails, process orders accurately and help customers get what they need, in French and English.
Our client, an established Canadian business that serves professional customers, is hiring a Bilingual Customer Service Representative for its customer service team.
Why You’ll Want This Role
- Stable, full-time, permanent work with steady weekday hours.
- A strong team with good leadership and long-serving colleagues.
- Group benefits and paid vacation that grows with your service.
- On-site parking.
- Room to grow inside the company if you are motivated to.
What You’ll Do
You will handle inbound calls and emails, enter and check orders, manage back orders and keep customer accounts up to date. You will work with other departments to solve problems, and accuracy matters in everything you do.
Responsibilities
- Answer inbound customer calls in French and English.
- Monitor and respond to customer emails.
- Enter, process and verify customer orders accurately.
- Manage back orders and update customer accounts.
- Work with internal departments to resolve customer concerns.
- Keep customer records accurate and complete.
- Meet service, quality and productivity standards.
- Support general administrative tasks as needed.
Qualifications
Required:
- 2+ years of call centre or customer service experience.
- Professional French and English, spoken and written, to help customers in both languages.
- Comfortable with a high volume of calls and emails.
- Strong attention to detail and accurate data entry.
- Good computer skills and comfort moving between several applications.
- Ability to commute to the office in Toronto every day.
- Legally entitled to work in Canada.
Assets:
- Experience with order entry, order processing or account administration.
- Experience with a CRM or order management system.
Benefits
- $22 per hour, full-time (40 hours per week).
- Two weeks of paid vacation to start, increasing to three weeks after three years.
- Group benefits after a waiting period.
- Two paid breaks a day.
- On-site parking.
- Opportunities for internal career progression.
Why Work with Us
Our client is a stable, steady business that keeps its people. If you take pride in getting the details right and enjoy helping customers, we would like to hear from you.
Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.
This is an existing vacancy. Our client is currently seeking a Bilingual Customer Service Representative (French and English Required).