Bilingual Lending Service Representative (French Required)
Introduction
Are you ready to grow your career in lending and financial services while putting your bilingual communication skills to work?
Our client is seeking a Bilingual Lending Service Representative (French Required) to join a collaborative lending team. This work-from-home opportunity combines customer service, loan administration, financial documentation, and credit-related processes in a role where accuracy and excellent client support matter.
You will receive training on applicable lending programs, policies, procedures, and regulatory requirements while continuing to build valuable experience in lending operations.
Salary: $45,000 to $55,000 annually
Work Arrangement: Work from home
Vacancy Status: This is an existing vacancy with immediate availability.
What You’ll Do
You will help guide customers through the lending process, from receiving and reviewing applications to verifying documentation and supporting the accurate administration of approved loans. You will communicate with customers by phone and email, maintain accurate records, and collaborate with lending, credit, finance, collections, and business development colleagues.
This is an opportunity to strengthen your lending expertise while gaining exposure to multiple parts of the loan lifecycle.
Responsibilities
- Process and review loan applications accurately and within established timelines.
- Confirm applicant eligibility and ensure lending requirements and applicable program guidelines are followed.
- Assist customers with preparing, completing, and verifying loan documentation.
- Follow up promptly on missing or incomplete information.
- Handle inbound and outbound customer calls while following privacy and identification procedures.
- Maintain accurate customer and loan files, including detailed data entry and document management.
- Calculate lending entitlements, applicable fees, repayment arrangements, and other loan information.
- Review completed loan packages for accuracy before submission for credit analysis or management review.
- Verify required security, approval documentation, and signed lending documents.
- Support reconciliation and post-funding administration activities.
- Identify customer needs and appropriate opportunities for additional services.
- Refer prospective business opportunities to the appropriate team.
- Support colleagues and other operational functions when required.
- Recommend practical process and workflow improvements.
- Maintain strict confidentiality when handling customer and financial information.
- Participate in required lending, compliance, privacy, workplace safety, and operational training.
- Be available for extended hours or overtime opportunities during peak lending periods when required.
Qualifications
- Fluency in English and French, with strong written and verbal communication skills.
- High school diploma required. A college diploma in accounting, business, bookkeeping, or a related area is preferred.
- At least 2 years of administrative or customer service experience.
- At least 3 years of experience in loan application administration, lending support, credit-related administration, or customer care.
- Strong mathematical, reconciliation, analytical, and problem-solving abilities.
- Excellent accuracy and attention to detail when working with financial information and documentation.
- Strong planning and organizational skills, with the ability to manage competing priorities.
- Comfortable working independently while contributing positively to a collaborative team.
- Strong Microsoft 365 skills, particularly Excel, along with experience using databases and other business applications.
- Familiarity with accounting principles, lending processes, or credit administration is an asset.
- Knowledge of agriculture, agricultural programs, or related lending environments is an asset.
- Comfortable learning new lending policies, procedures, systems, and regulatory requirements.
Benefits
- Competitive annual salary of $45,000 to $55,000.
- Work-from-home arrangement.
- Training in specialized lending programs, policies, procedures, and compliance requirements.
- Opportunity to broaden your knowledge of lending operations, credit administration, and financial processes.
- Exposure to multiple areas of the lending lifecycle and cross-functional teams.
- Opportunities to contribute ideas that improve processes and customer experiences.
- Potential overtime opportunities during peak periods.
Why Work with Us
This opportunity is well suited to someone who wants to build on existing lending and customer service experience while continuing to develop professionally.
You will have the chance to deepen your knowledge of loan administration, financial documentation, credit processes, compliance, and customer relationship management. With structured training and exposure to different parts of the lending process, this role offers a strong platform for continued professional growth.
Our client values accuracy, adaptability, collaboration, customer service, reliability, and ethical conduct. If you enjoy learning, solving problems, supporting customers, and contributing to a team that takes pride in doing things well, we would like to hear from you.
Disclosure: “Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.”
Vacancy: This is an existing vacancy with immediate availability. Our client is currently seeking Bilingual Lending Service Representative (French Required).