Bilingual B2B Collections Specialist (French and English)
Introduction
Our client is seeking a Bilingual B2B Collections Specialist (French and English) for a permanent, full-time opportunity in Ontario.
This position is ideal for an experienced collections professional who values stability, consistency, and the opportunity to take ownership of their work. You will manage business-to-business accounts, communicate with customers in both French and English, and help ensure receivables are followed up professionally and consistently.
Our client offers a supportive, collaborative workplace where dependable people are trusted to manage their responsibilities with independence.
Salary: $65,000 to $75,000 annually, based on experience and qualifications.
Work arrangement: Full-time, Monday to Friday, in office.
Vacancy status: This is an existing vacancy with immediate availability.
What You’ll Do
You will manage a portfolio of business accounts and take responsibility for collection activity from follow-up through resolution.
Your role will involve contacting customers regarding outstanding balances, documenting commitments, maintaining organized follow-up activity, and working through payment issues in a professional manner.
Success in this position requires persistence without confrontation. You will know when to follow up, when to ask additional questions, and how to maintain a positive customer relationship while still moving outstanding accounts toward payment.
Responsibilities
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Manage B2B collection activities across an assigned portfolio.
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Communicate with customers in French and English by telephone and email.
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Follow up proactively on overdue balances and payment commitments.
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Maintain accurate collection notes, records, reminders, and follow-up dates.
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Review accounts receivable information and identify accounts requiring attention.
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Investigate payment delays and work toward appropriate resolutions.
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Use Excel and financial systems to organize and analyze account information.
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Coordinate with internal colleagues when additional information is required to resolve an account.
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Take ownership of assigned accounts and follow through without requiring close supervision.
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Contribute positively to a collaborative team environment.
Qualifications
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Professional fluency in French and English, both written and spoken.
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Approximately 4 to 5 years of relevant collections experience.
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B2B or commercial collections experience is strongly preferred.
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Strong working knowledge of Microsoft Excel, including experience organizing and analyzing financial data.
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Comfortable working with ERP or accounting systems.
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Strong organizational and follow-up skills.
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Able to manage multiple accounts, priorities, and payment commitments independently.
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Detail-oriented, accountable, resourceful, and dependable.
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Comfortable handling challenging customer conversations professionally.
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Able to balance persistence in collections with a customer-focused approach.
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Collaborative and willing to contribute as part of a team.
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Interested in a stable, long-term position with consistent responsibilities.
Benefits
Our client offers a competitive total compensation package designed to support employees over the long term, including:
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Annual salary of $65,000 to $75,000.
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Comprehensive employee benefits.
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Paid vacation.
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Employer-supported retirement savings program.
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Predictable Monday-to-Friday schedule.
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Stable, permanent employment.
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Supportive and collaborative working environment.
Why Work with Us
If you are looking for a position where you can become a trusted member of a team and take pride in managing your work well, this opportunity offers the stability to do exactly that.
Our client is looking for someone who enjoys collections, values consistency, and does not need constant direction to stay on top of customer commitments and outstanding accounts. You will have the opportunity to build familiarity with your portfolio, establish productive customer relationships, and become a dependable resource within the organization.
This is particularly well suited to someone looking for a long-term professional home rather than a role defined by constant change or pressure to move quickly into another position.
If you are a bilingual collections professional who values a predictable work environment, supportive colleagues, and the satisfaction of seeing accounts through to resolution, we would welcome the opportunity to speak with you.
Disclosure: “Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.”
Vacancy: This is an existing vacancy with immediate availability. Our client is currently seeking Bilingual B2B Collections Specialist (French and English).