Bilingual Customer Service & Order Management Coordinator (French Required)
Introduction
Are you fluent in French and English with strong experience supporting B2B customers and managing orders from start to finish? Our client, an established manufacturing organization in Scarborough, is seeking a Bilingual Customer Service & Order Management Coordinator to join their team on a permanent, full-time basis. This opportunity is ideal for someone who enjoys building customer relationships, solving problems, coordinating across departments, and taking ownership of the customer experience.
What You’ll Do
You will act as a key point of contact for customers, managing orders, responding to inquiries, coordinating internally, and ensuring customers receive accurate and timely support. This is more than a data-entry position—the successful candidate will proactively manage accounts, anticipate issues, develop relationships, and look for ways to continuously improve service.
Responsibilities
• Receive and accurately process customer orders through an ERP/order management system
• Respond to customer inquiries regarding pricing, product availability, shipments, and order status
• Manage orders and shipments from entry through fulfillment
• Coordinate with internal teams to resolve customer service and delivery issues
• Build strong, long-term relationships with customer contacts
• Work with customers to support forecasting and ensure orders meet required lead times
• Proactively identify potential account issues and work toward solutions
• Maintain accurate customer records and account information
• Collaborate with Sales, Marketing, Credit, Operations, and other internal departments
• Understand and accurately execute customer requirements and conditions of sale
• Participate in process-improvement initiatives
• Take part in ongoing training and professional development opportunities
• Support additional projects as required
Qualifications
• Fluency in French and English, both spoken and written, required
• 5+ years of relevant B2B customer service, order management, or inside sales experience
• Experience within manufacturing, industrial, distribution, chemical, or a comparable product-based environment strongly preferred
• Demonstrated experience using an ERP or order management system; JD Edwards, SAP, Ariba, or similar experience is an asset
• Proficiency with Microsoft Office, including Word and Excel
• Excellent verbal and written communication skills
• Strong attention to detail, analytical ability, and organizational skills
• Able to work independently while collaborating effectively with a team
• Proactive, self-motivated, and comfortable taking ownership without constant direction
• Interested in continuous learning and professional development
• Legally authorized to work in Canada without employer sponsorship
Benefits
• Competitive salary of $45,000–$60,000 annually
• Permanent, full-time employment
• Monday to Friday schedule, 8:30 AM to 4:30 PM
• Two weeks of vacation to start
• Health and dental benefits following the applicable eligibility period
• Company-performance-based bonus opportunity
• Structured training and onboarding
• Ongoing professional development opportunities
• Potential for hybrid flexibility once fully trained and meeting the requirements of the role, subject to management approval
• Opportunities for long-term internal career growth
Why Work with Us
Our client is a well-established North American organization offering the stability of a long-standing business combined with a supportive environment focused on employee development. Many employees have built long careers with the organization, and team members are encouraged to expand their skills and explore opportunities across different areas of the business. If you are looking for a company where you can build relationships, continue learning, and establish a long-term career, this is an excellent opportunity.
Disclosure: “Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.”
Vacancy: This is an existing permanent vacancy with immediate availability. Our client is currently seeking a Bilingual Customer Service & Order Management Coordinator (French Required).