Bilingual Applicant Support Representative (French Required)
12 month contract
Introduction
Are you a bilingual customer service professional who enjoys helping people, answering questions, and providing exceptional support over the phone?
Our client is seeking a Bilingual Applicant Support Representative to join their team on a 12-month contract. This is a customer-facing, support-based role where you will spend a significant portion of your day assisting applicants through phone calls, emails, and ticketing systems.
This opportunity is ideal for candidates with call center, contact center, customer support, customer care, or service desk experience who enjoy solving problems, building positive relationships, and delivering outstanding service. If you are fluent in both English and French and are looking for a role that offers professional growth, structured training, and a flexible hybrid work environment, we encourage you to apply.
Compensation: $45,000 to $60,000 annually
Employment Type: 12-Month Contract
Work Arrangement: Hybrid Flexible
Vacancy Status: Existing Vacancy
What You’ll Do
As a Bilingual Applicant Support Representative, you will serve as the primary point of contact for applicants throughout the screening process. This is a highly interactive customer support position that combines inbound calls, outbound follow-up, email communication, and ticket management.
You will help applicants understand next steps, answer questions, resolve concerns, and ensure they receive professional, timely, and accurate support throughout their experience.
Success in this role comes from strong communication skills, a customer-first mindset, and the ability to manage multiple applicant inquiries while maintaining a positive and professional approach.
Responsibilities
- Handle a high volume of inbound and outbound applicant calls in a professional and courteous manner
- Respond to applicant inquiries through phone, email, and ticketing platforms
- Provide accurate information regarding application status, required documentation, and process-related questions
- Support applicants by guiding them through next steps and resolving service-related concerns
- Manage and update applicant records within internal systems and support platforms
- Complete callback requests, voicemail follow-up, and applicant outreach activities within established service timelines
- Monitor open inquiries and ensure applicants receive timely responses and updates
- Escalate complex or sensitive situations to the appropriate team members when required
- Maintain accurate documentation of all applicant interactions
- Support service level objectives and contribute to a positive applicant experience
- Identify recurring applicant concerns and opportunities to improve customer service processes
Qualifications
- Fluent in both English and French, written and spoken
- Experience in a customer service, call center, contact center, customer support, customer care, applicant support, or client service environment
- Strong communication, listening, and relationship-building skills
- Comfortable handling phone-based customer interactions throughout the day
- Ability to manage multiple priorities while maintaining accuracy and professionalism
- Experience using CRM, ticketing, or customer support systems is considered an asset
- Strong organizational and problem-solving abilities
- Positive attitude and commitment to delivering exceptional customer service
Benefits
- Competitive compensation of $45,000 to $60,000 annually
- Hybrid flexible work environment
- Comprehensive training and onboarding
- Opportunities for professional growth and career development
- Exposure to customer service, operations, and support functions
- Collaborative and supportive team culture
- Ongoing coaching and mentorship
- Valuable experience within a growing and dynamic organization
Why Work with Us
This is an excellent opportunity for a bilingual customer service professional who wants to grow their career in a people-focused environment.
Our client values individuals who are passionate about helping others and delivering exceptional service. You will be part of a supportive team where your communication skills, customer service expertise, and commitment to providing a positive applicant experience will make a meaningful impact every day.
If you enjoy customer interaction, problem solving, and being a trusted source of support for others, this role offers an exciting opportunity to build your experience while contributing to a high-performing team.