Bilingual Customer Service Representative (French and English required)
Introduction
Our client is seeking a motivated and people-focused Bilingual Customer Service Representative who is fluent in French and English. This is an exciting opportunity for someone who enjoys problem solving, customer interaction, and growing their career within a dynamic, collaborative environment. This role offers exposure to cross-functional teams, continuous learning, and the chance to make a real impact on customer experience.
This is a growth-focused role ideal for candidates looking to build strong customer service expertise while developing professionally.
Compensation Range: $48,000 to $55,000 annually, based on experience and skills.
Work Arrangement: Full-time, with potential for a remote or hybrid work arrangement depending on location and operational needs.
What You’ll Do
You will act as a key point of contact for customers and internal partners, providing clear, timely, and professional support. You will contribute to service excellence while gaining experience in order management, process improvement, and team collaboration.
Responsibilities
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Respond to customer and consumer inquiries related to products, programs, and availability in both French and English.
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Enter, update, and manage customer orders accurately and efficiently.
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Apply sales program terms consistently and support order-related questions.
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Analyze incoming requests and determine effective solutions within established timelines.
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Identify opportunities to improve processes and contribute ideas for operational efficiency.
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Support the onboarding and training of new customer service team members.
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Participate in team meetings and assist with shared coverage of communication channels.
Qualifications
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Fluency in French and English, written and spoken.
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One year or more of customer service experience.
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Golf equipment knowledge (will be tested)
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Strong communication and interpersonal skills.
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Comfort working with computers and standard office software.
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Experience with ERP systems or order management tools is an asset.
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Interest or background in a consumer goods or specialty retail environment is an asset.
Benefits
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Competitive salary within a defined growth range.
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Comprehensive health and wellness benefits package.
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Paid time off and recognized holidays.
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Ongoing training and professional development opportunities.
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Supportive team environment with opportunities to expand responsibilities.
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Flexible work arrangements where operationally feasible.
Why Work with Us
Our client values collaboration, curiosity, and continuous improvement. You will be encouraged to grow your skills, take on new challenges, and build a long-term career in an organization that recognizes contribution and initiative. This is an excellent opportunity to join a team where your bilingual skills and customer focus truly matter.
Disclosure: “Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.”
Vacancy: This is an existing vacancy with immediate availability. Our client is currently seeking a Bilingual Customer Service Representative (French and English required).
