Bilingual Customer Service Representative (French required)
Introduction
Are you looking for a stable, full-time opportunity with a well-established employer? Our client, a trusted leader in the optical and ophthalmic industry for over 100 years, is seeking a Bilingual Customer Service Representative to join their dedicated team. This role is ideal for someone who values reliability, consistency, and a supportive environment. You will work primarily in English and French, assisting optical professionals with their orders and inquiries.
What You’ll Do
You’ll serve as a dependable point of contact for inbound calls and emails from clients in the optical field. Your focus will be on delivering accurate, respectful, and timely service. After a full on-site onboarding period, there may be an opportunity for hybrid work based on your performance and your supervisor’s discretion.
Responsibilities
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Answer inbound calls and provide customer support in both French and English
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Monitor and respond to client email inquiries
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Enter and process orders accurately and efficiently
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Coordinate with internal teams to resolve client issues
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Manage account updates and monitor back orders
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Ensure consistent accuracy with a low error rate
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Meet established service and quality benchmarks
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Support administrative tasks as needed
Qualifications
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Fully bilingual in French and English, both spoken and written (9/9 level)
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At least 2 years of call center or customer service experience
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Comfortable handling high-volume inbound calls
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Detail-oriented, reliable, and proactive
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Able to commute easily to an Etobicoke-based office
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Typing accuracy and speed will be assessed during the interview process
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Strong computer skills and the ability to manage multiple platforms
Benefits
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Starting salary of $45,760 per year for bilingual candidates ($22/hour)
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Two paid 15-minute breaks per day
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2 weeks vacation to start, increasing to 3 weeks after 3 years
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Group health benefits after 90 days (60% employer / 40% employee split)
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Free on-site parking
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Potential for hybrid work after 6–9 months
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Supportive team environment with long-tenured staff
Why Work with Us
This is a rare opportunity to join a company known for its strong employee retention, collaborative culture, and well-established practices. Our client’s reputation for stability and long-term success makes this an ideal position for professionals who value dependable employment and a respectful, team-based workplace. Career growth is encouraged for those who show initiative and commitment.
Disclosure: “Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.”
Vacancy: This is an existing vacancy with immediate availability. Our client is currently seeking Bilingual Customer Service Representative (French required).
