Bilingual Customer Service / Inside Sales Representative (French required)
Introduction
Are you looking for a reliable, long-term role in a supportive and structured environment? Our client is seeking a bilingual Customer Service / Inside Sales Representative who is fluent in French and English. This position offers a stable, full-time opportunity for someone who values accuracy, consistency, and meaningful collaboration with both customers and internal teams.
What You’ll Do
You will play a key role in responding to customer inquiries, preparing accurate quotations, and coordinating closely with the sales team. This role is ideal for someone who thrives in a structured environment and takes pride in managing tasks with precision and professionalism.
Responsibilities
• Respond to customer inquiries about pricing, availability, and technical specifications
• Prepare quotes and enter orders using an internal CRM system
• Coordinate with the outside sales team and internal departments to meet customer needs
• Manage order follow-ups, returns, and customer complaints
• Take phone calls and respond to email requests, managing over 200 calls monthly
• Maintain accurate customer records in the CRM system
• Apply basic project coordination skills to support task efficiency
• Escalate technical issues to appropriate team members when needed
• Uphold professional and courteous communication at all times
Qualifications
• Bilingual in French and English, with strong verbal and written communication skills
• Experience supporting or working with a sales team
• Basic understanding of project coordination
• Strong organizational skills and ability to manage multiple tasks
• Proficiency in Microsoft Outlook and Teams
• Friendly, personable, and phone-savvy
• Minimum typing speed of 50 words per minute
• High attention to detail and strong critical thinking skills
• Post-secondary education and relevant customer service or sales support experience
Benefits
• Predictable weekday schedule: Monday to Friday, 8 AM to 5 PM
• Supportive and collaborative team environment
• Structured training and onboarding
• Eligibility for hybrid work (up to 2 remote days per week) after one year, based on performance
• Comprehensive benefits package
Why Work with Us
If you value consistency, accuracy, and team-oriented support, this role offers the kind of long-term opportunity that fits. Our client provides a stable, respectful work environment where contributions are recognized and development is guided at a steady pace. You will gain valuable experience in customer service and inside sales while being part of a committed, caring team.
