Bilingual Customer Service Representative (French required)
Introduction
Are you fluent in both English and French and seeking a stable, full-time position in a supportive, team-oriented environment? Our client is looking for a detail-driven Bilingual Customer Service Representative to join their Ontario-based team. This is an in-person role with steady hours and a strong focus on reliable support and excellent service.
What You’ll Do
You will play a key role in ensuring smooth order processing and high-quality customer care. Your attention to detail and communication skills will help keep operations running smoothly and customers satisfied.
Responsibilities
• Respond to customer inquiries by phone and email in English and French
• Process customer orders accurately using the ERP system
• Provide product details, pricing, availability, and order updates
• Support customers with returns, issues, and order tracking
• Work with internal teams to ensure timely deliveries
• Maintain up-to-date customer records and assist with quotes and documentation
• Handle complaints professionally and escalate when necessary
• Assist with expediting urgent shipments as needed
Qualifications
• Fluency in English and French, spoken and written
• 2 to 3 years of experience in customer service, order desk, or inside sales
• Experience using ERP systems
• High accuracy and attention to detail
• Strong interpersonal and multitasking skills
• Knowledge of flooring or building materials is a plus but not required
• AEC / DEP or Skilled Trade Certificate is preferred
Benefits
• Salary starting at $52,000 per year
• Extended health care and dental coverage
• Paid time off and flexible scheduling
• On-site parking
• Permanent full-time schedule, Monday through Friday
Why Work with Us
Our client offers a consistent and reliable work environment with long-term stability. You'll be part of a friendly, collaborative team where your contributions are valued. This is a great opportunity to build a steady career with an established and growing company.
