Consumer Service Representative (Bilingual – French/English)
Location: Woodbridge, ON (Hybrid – must have a car)
Type: Full-Time | Permanent
Why You’ll Love This Role:
? $55–$60K base salary
? Paid overtime (3–5 hrs/week = extra $4K–$7K annually)
? Annual bonus program (5–7%)
? Full benefits from Day One (health, dental, life insurance)
? 3 weeks’ vacation + 5 sick days
? Hybrid model: 3 days in office after training
? Tools: CRM, SAP, phone/email platforms
What You’ll Do:
-
Handle 50–75 calls daily (plus emails) from consumers
-
Provide support on product use, warranties, repairs, and more
-
Log cases, process orders, and follow through in CRM and SAP
-
Coordinate with internal teams to resolve customer concerns
-
Learn and retain product knowledge across multiple categories
-
Contribute to a high-performing, team-focused service environment
What You’ll Need:
-
Fluency in French & English (spoken and written)
-
3–5 years of experience in a high-volume call center
-
Strong communication, detail orientation, and time management
-
Ability to work hybrid (car required – not transit accessible)
-
Willingness to commit long-term and grow with the role
Additional Info:
-
Standard hours: 9 AM – 5 PM, Monday to Friday
-
Onboarding: 4 days/week in office for 2–3 months
-
Defined contribution pension plan available after 1 year
-
Interviews include phone, virtual/in-person, and French fluency evaluation
