Bilingual Customer Service Representative (French/English Required)
Full-Time | Permanent | Hybrid | Mississauga, ON
Are you a bilingual professional who values long-term stability, consistency, and a supportive work environment? Our client, a well-established organization in the healthcare sector, is seeking a Bilingual Customer Service Representative to join their dedicated team.
This is a fulfilling opportunity for someone who thrives in a steady, structured role where your contributions directly support critical healthcare outcomes. If you're looking for a dependable career path with room to grow in a collaborative environment, this could be the perfect fit.
Why This Role Stands Out
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Enjoy a stable, long-term opportunity with a supportive and experienced team
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Experience true work-life balance and consistent daily routines
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Access comprehensive benefits and team support designed for long-term success
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Join a workplace that emphasizes reliability, trust, and internal collaboration
Key Responsibilities
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Act as the first point of contact for clients and healthcare professionals via phone, email, and fax
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Manage customer inquiries, order processing, returns, credits, and complaints with attention to detail
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Accurately document and escalate complex issues to appropriate internal teams
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Investigate and resolve issues related to product shipments and order discrepancies
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Provide initial intake for product complaints, adverse events, and service-related concerns
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Collaborate with cross-functional departments to ensure seamless support and service delivery
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Support electronic transactions and order input processes
What We’re Looking For
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Fully bilingual in French and English (spoken and written)
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Minimum 2 years’ experience in customer service, preferably in a fast-paced setting
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High school diploma required; post-secondary education is an asset
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Strong written and verbal communication skills
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Ability to prioritize and manage multiple tasks with precision and professionalism
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Experience in healthcare, medical products, or related fields is considered an asset
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Detail-oriented, reliable, and committed to long-term growth within a stable role
This position is ideal for someone who:
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Is seeking a dependable, long-term role in a structured and supportive setting
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Takes pride in accuracy, follow-through, and helping others
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Wants to contribute to meaningful outcomes in a mission-driven industry
If you are ready to build a career rooted in consistency, quality, and care, we invite you to apply today.
