Bilingual Client Services Coordinator/Representative
Mississauga, Ontario | Full-time | Permanent | Hybrid (2 days in office, 3 days remote)
Salary: $55,000 – $60,000+ (for the right candidate)
About the Opportunity
Join a recognized, industry-led organization dedicated to environmental compliance and responsible recycling practices across Canada. Representing the largest network of qualified processors and drop-off locations nationwide, this organization plays a key role in ensuring end-of-life electronics are collected, recycled, and handled safely and sustainably.
If you are passionate about environmental protection, client service, and making a positive impact, this could be the perfect next step in your career.
Role Overview
As a Bilingual Client Services Coordinator/Representative, you will be a vital member of the Steward Services team, facilitating the jurisdictional compliance requirements of corporate clients across Canada. You will act as a trusted resource, guiding clients through regulatory frameworks and ensuring their recycling responsibilities are managed accurately and effectively.
Key Responsibilities
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Educate and support clients on Canadian (EPR/IPR) recycling regulations and compliance requirements.
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Manage client accounts to ensure timely and accurate remittances.
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Conduct outreach and follow-up on reporting documentation.
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Assist clients with invoicing inquiries and concerns.
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Perform document audits to ensure accuracy and regulatory alignment.
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Identify and resolve service provider issues.
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Handle rotating shifts (7am–3pm, 9am–5pm, or 11am–7pm) out of the Mississauga head office.
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Execute additional ad hoc projects as needed.
Ideal Candidate Profile
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French/English bilingualism at a professional working level (mandatory).
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2+ years experience in client management, including generating fee reports, reconciliations, and making necessary adjustments.
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Strong customer service background, comfortable interacting with clients and the public over the phone.
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Highly organized, analytical, and detail-oriented with excellent documentation skills.
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Proficient with Microsoft Office and comfortable learning new systems quickly.
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Basic understanding of accounting principles is a strong asset.
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Experience with environmental compliance, stewardship, or regulatory reporting is an advantage.
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A self-starter who thrives in a collaborative, fast-paced environment.
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Must be able to work rotating daytime/evening shifts as required.
Compensation and Benefits
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Salary: $55,000 – $60,000+ annually (depending on experience)
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Hybrid Work: 2 days in office, 3 days remote weekly
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Vacation: 2 weeks starting vacation
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Health & Wellness: Benefits effective Day 1, including a Health Care Spending Account
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Retirement: 5% RRSP matching program
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Professional Growth: Opportunities for continuous learning and development
Additional Information
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Work Permits Accepted: No (must have valid Canadian work authorization)
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Location: Mississauga, Ontario (head office)
Why Join?
Be part of a dynamic team working at the forefront of Canada’s environmental protection initiatives. If you are looking to combine client service excellence with meaningful environmental work, this is an opportunity where your contributions will truly make a difference.
Ready to make an impact? Apply today and help build a greener future!
