Order Management Specialist (Bilingual)
The Order Management Specialist (Bilingual) will focus on delivering exceptional customer support through effective communication, precise order handling, and technical expertise. Reporting to the Inside Sales Manager and Technical Project Coordinator, this role is well-suited for an early-career professional eager to thrive in a fast-paced and technical work environment.
Reports to:
Inside Sales Manager and Technical Project Coordinator
Collaborates with:
Customers, Manufacturing Staff, Sales Representatives, Product Development Teams, Sales Leadership, Procurement Teams, and Credit Department
Primary Responsibilities:
Customer Support and Order Management:
- Respond quickly and professionally to customer inquiries via email, phone, or other channels, providing information on pricing, order statuses, and delivery timelines.
- Process and maintain purchase orders with accuracy, ensuring clear and timely communication with customers.
- Create customized quotations to align with customer needs and product specifications.
- Work closely with Product and Procurement teams to manage unique or customized product requests.
- Maintain and update customer interactions and data within CRM platforms (preferably Salesforce).
- Handle and resolve customer issues or complaints with professionalism and a solutions-driven approach.
Administrative and Team Support:
- Manage order tracking systems, monitor shipments, and facilitate smooth communication between internal teams and external customers.
- Assist the Inside Sales Manager with various sales initiatives, such as promotions or inventory clearance programs.
- Help organize and update technical sales data and maintain accurate customer records.
Required Competencies and Skills:
Core Competencies:
- Fluency in English and French is preferred but not required.
- Strong communication and interpersonal skills, with a focus on building positive customer relationships.
- A team-oriented mindset with the ability to work across different departments to achieve results.
- Exceptional attention to detail and strong organizational skills for multitasking effectively.
Technical Proficiency:
- Experience with CRM systems (Salesforce preferred).
- Solid skills in Microsoft Office applications (Excel, Word, PowerPoint, Outlook).
- Familiarity with ERP systems and industrial products is a plus.
Qualifications:
- Completion of post-secondary education (3 years) in a relevant field such as business, sales, or technical disciplines is preferred.
- 1-3 years of experience in customer service or sales support, ideally in a technical or industrial setting.
- Problem-solving abilities with a focus on customer satisfaction.
- Willingness to learn about technical products and industry-specific knowledge.
Why Choose This Role?
This role provides an excellent opportunity for those looking to grow their career in customer service and sales support. Join a dynamic and collaborative team where you’ll work closely with both technical and sales professionals in an innovative environment. We provide opportunities for growth, development, and learning.
Apply today to take the next step in your career!
