Bilingual Sales Support Coordinator

Bilingual  Sales Suppport (French/English)
Medical Devices

Job Title: Bilingual Sales Support Coordinator
Job Location: Mississauga, ON (Onsite)
Can This Position Be Remote? No.

About The Role
We are seeking a motivated, detail-oriented, and bilingual individual to join our team as a Bilingual Sales Support Coordinator. This dynamic role will focus on supporting the sales team by managing inventory, coordinating product shipments, and ensuring accurate traceability of equipment. You will play a key role in meeting the needs of evaluation and surgery requirements, as well as ensuring smooth operations and customer satisfaction.

Key Responsibilities:

• Collaborate with the sales team to determine equipment requirements.
• Prepare and process inventory transactions for shipment using Oracle.
• Inspect, restock, and report on used or damaged instruments and implants, and coordinate billing for these items.
• Handle billing and credit processing for inventory-related transactions.
• Reconcile field inventory accounts to maintain accurate equipment traceability.
• Investigate and resolve any inventory discrepancies or issues.
• Ensure in-house inventory is accurately maintained and compliant with regulatory standards.
• Develop and maintain product literature for instrument/implant sets.
• Build a comprehensive understanding of the product portfolio.
• Monitor and report on expired, damaged, or non-compliant inventory.
• Participate in monthly, quarterly, and semi-annual inventory counts.
• Work closely with cross-functional teams such as Marketing, Customer Service, and Warehouse to resolve internal issues.
• Assist with inventory readiness for new product launches.
• Participate in an on-call rotation to support trauma requests during evenings and weekends.
• Respond to audit inquiries.
• Perform other related duties as required.

Qualifications:

• Fluency in both French and English, written and spoken.
• Post-secondary education.
• Minimum 3 years of relevant experience in the medical or supply chain field.
• Experience with Oracle is a plus.
• Strong verbal and written communication skills.
• Attention to detail with a passion for accurately documenting reports and data.
• Proficiency in Microsoft Office 365.
• Ability to work efficiently under pressure and meet tight deadlines.
• Strong organizational and multitasking abilities.
• Excellent interpersonal skills with a focus on customer satisfaction.
• Creative problem-solving skills with the ability to adapt and think outside the box.
• Ability to lift up to 50 lbs.
• Knowledge of inventory management and supply chain techniques.

Why Join Us?

• Competitive compensation package.
• Comprehensive health and dental benefits.
• Employer-funded pension program.
• Career development and mentoring opportunities.
• Health Care and Lifestyle Spending Accounts.
• Paid vacation and wellness days.
• Flexible work options.
• Employee recognition programs.
• Education reimbursement and professional growth opportunities.