Bilingual Dealer Support Specialist
(Fluent in English and French required)
Are you a dynamic professional eager to grow your career in a supportive and innovative environment? Our client is seeking a Bilingual Dealer Support Specialist to join their team and play a pivotal role in delivering exceptional customer service and technical support to automotive dealerships across North America.
What Makes This Role Exciting?
- Professional Growth: Take advantage of opportunities for advancement and skill-building, including system training and continuous improvement programs.
- Competitive Benefits: Enjoy a competitive salary, comprehensive benefits package, and the flexibility to achieve work-life balance.
- Supportive Culture: Be part of a collaborative team that values innovation, adaptability, and a customer-focused mindset.
Your Key Responsibilities
- Provide technical and product-related support to automotive dealerships via phone and CRM systems.
- Diagnose and resolve end-user issues, escalating complex cases when necessary.
- Build and maintain long-term relationships with clients, ensuring satisfaction and proactive solutions.
- Offer expert guidance on best practices and product usage to maximize value for customers.
- Participate in initiatives to enhance processes and contribute to team success.
What We’re Looking For
- Language Proficiency: Fluent in English and French to support bilingual communications.
- Experience: At least three years of customer service experience; automotive industry experience is a plus.
- Skills: Strong communication, empathy, problem-solving abilities, and a proactive approach to customer needs.
- Education: Post-secondary education or equivalent work experience.
Why Join Us?
This is more than just a job—it’s an opportunity to be part of a growing team where your contributions make a real impact. If you're a proactive and enthusiastic individual with a passion for customer service, we want to hear from you!
Take the next step in your career journey. Apply now and grow with us!
