Join Us as a Bilingual Customer Support Technical Specialist (French & English)
Are you passionate about technology and delivering exceptional customer experiences? Our client is seeking a Bilingual Customer Support Technical Specialist fluent in French and English to join their growing team. This role offers a dynamic and innovative environment where you can make an impact while advancing your career.
Why This Opportunity?
- Growth Potential: Unlock opportunities for professional development, skill-building, and advancement within a leading-edge industry.
- Work-Life Balance: Benefit from hybrid work options and flexibility.
- Comprehensive Benefits: Enjoy a competitive salary, robust benefits package, and unique perks designed with your well-being in mind.
What You'll Do
- Provide technical support to customers, partners, and internal teams via phone, email, and live chat.
- Take ownership of customer inquiries, troubleshooting technical issues with hardware and software solutions.
- Document interactions meticulously and contribute to a knowledge base for ongoing learning.
- Offer training and assist with configuration and navigation of cutting-edge applications and devices.
- Collaborate with internal teams to resolve escalated issues and improve customer satisfaction.
What You Bring
- Fluency in French and English with excellent verbal and written communication skills.
- 1-3 years of experience in customer support or troubleshooting technical issues.
- Strong analytical and problem-solving skills, coupled with the ability to adapt in a fast-paced environment.
- Proficiency in tools like Google Suite and MS Excel; knowledge of programming languages (e.g., SQL, Python) is a plus.
- Willingness to work flexible hours in a 24/7 support setting.
Ready to Elevate Your Career?
This is your chance to join a team that values innovation, collaboration, and continuous growth. Apply now to embark on an exciting journey where your skills and ambitions can thrive!
