Bilingual Customer Service Supervisor
Are you a dynamic leader with a passion for customer service and operational excellence? We are seeking a Bilingual Customer Service Supervisor to join our team in Toronto. In this full-time role, you will assist in managing the Customer Care department, ensuring outstanding service and support for our clients.
Key Responsibilities:
– Lead and develop a high-performing Customer Care Team through hiring, training, and performance management.
– Ensure timely resolution of customer issues and maintain high-quality interactions.
– Oversee content management for web properties, ensuring compliance with brand standards.
– Collaborate with internal departments and external vendors to address operational challenges.
– Provide technical support and participate in product development discussions.
Qualifications:
– Proven experience in customer service management with strong relationship-building skills.
– Advanced technical troubleshooting abilities and familiarity with customer service software.
– Excellent communication skills; proficiency in additional languages is a plus.
– Strong problem-solving skills and a positive, customer-focused attitude.
Benefits:
– Comprehensive benefits package
– Flexible hybrid work model
– Wellness programs and educational assistance
If you're ready to take your career to the next level and lead a dedicated team, apply today!
