IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users maximize the benefits from them. They are an integral part to the tech industry on the hardware as well as the software side. Whether it is internally or externally, they are they first point of contact regarding your service/product.

Technology has become woven into every component of a region’s economy as can be seen in the GTA. Toronto remains Canada’s tech powerhouse ranking first based on new jobs created. That number is expected to continue to grow into the future as we see more and more big tech companies setting up shop.

Many organizations and industries require product knowledge as well as higher levels of emotional intelligence to keep up with the shifting demand. This will be the voice your customer hears first; don’t you want to ensure you are hiring the right person?