Introduction
Are you looking for a stable, well-supported role where consistency and teamwork matter? Our client is seeking a dependable Bilingual Service Coordinator (French required) to join their office in Concord, Ontario. This position plays a key part in ensuring smooth service dispatch operations, particularly for Quebec, while also supporting Central dispatch when needed.
What You’ll Do
You will be the go-to person for coordinating technician dispatches and managing service inquiries. This includes communicating with customers, scheduling field service calls, organizing parts logistics, and keeping detailed records to ensure every service job is properly logged and completed.
Responsibilities
• Respond professionally to all telephone and email requests
• Dispatch service calls to technicians and partners
• Log service calls in multiple dispatching software systems
• Coordinate installation schedules with the Service Manager
• Manage all aspects of field service dispatches
• Follow up on unresolved customer inquiries
• Complete call logs and service reports
• Verify all paperwork and ensure work orders are accurate
• Confirm warranty or contract status on equipment
• Process work orders for invoicing
• Provide customer price quotes
• Coordinate with shipping and receiving on part shipments
• Support the Service Manager with administrative duties and reports
• Perform filing and other general office tasks
• Carry out additional duties as needed
Qualifications
• Fluency in French and English
• Strong communication and organizational skills
• Experience with dispatching or coordinating service technicians is preferred
• Familiarity with inventory and customer service software is an asset
• Reliable and detail-oriented with good multitasking ability
Benefits
• Base salary of $55,000 to $58,000 per year
• Group benefits after 3-month probation period
• Group retirement savings plan (GRSP) from day one
• Supportive and structured team environment
• Regular schedule and consistent work expectations
Why Work with Us
Our client values stability, precision, and teamwork. This role offers a dependable schedule, a clear set of responsibilities, and a supportive workplace where your attention to detail and steady approach are genuinely appreciated. Join a company where your contributions help everything run smoothly, day in and day out.
