Bilingual Customer Service Representative (French required)
Introduction
Are you looking for a stable and supportive workplace where your bilingual skills in French and English can make a daily impact? Our client, a well-established company in the flooring industry, is seeking a dedicated Bilingual Customer Service Representative to join their Operations team. This position offers a structured environment and consistent schedule, ideal for professionals who value reliability and work-life balance.
What You’ll Do
You will play a key role in supporting both clients and internal sales teams by managing orders, answering inquiries, and ensuring accurate, timely communication. Your focus will be on maintaining long-term relationships with customers while working collaboratively across departments.
Responsibilities
• Build and maintain positive relationships with clients and sales teams
• Manage orders, product support, shipping needs, and return requests for a portfolio of accounts
• Coordinate with internal teams such as Marketing, Warehouse, Accounting, and Supply Chain
• Respond to inquiries via phone and email, including stock checks, technical questions, and portal assistance
• Review reports for backorders and inventory availability
• Provide team support by participating in meetings and covering for absences as needed
Qualifications
• Bilingual in French and English is required
• High school diploma
• 3 to 5 years of experience in Customer Service or Inside Sales
• Strong time management and organizational skills
• Effective communication and interpersonal abilities
• Comfortable in a fast-paced setting with high attention to detail
• Familiarity with SAP Business One or other ERP systems is an asset
• CRM experience is an asset
Benefits
• Consistent work schedule with supportive team structure
• Reliable, long-term opportunity with a respected company
• Comprehensive training and clear procedures
• Access to tools and systems that streamline your daily work
Why Work with Us
Our client offers a workplace grounded in consistency, respect, and teamwork. You’ll be joining a dependable organization that values your contributions and supports your professional stability. If you’re ready to grow within a secure environment where your skills are truly appreciated, we’d love to hear from you.
