Job Opportunity: Bilingual Financial Customer Service Specialist (French and English Required)
Are you a bilingual professional eager to work remotely while building a rewarding career in financial services? Our client is seeking motivated Bilingual Financial Customer Service Specialists to join their team and deliver exceptional service—all from the comfort of your home.
This role offers unparalleled opportunities for professional growth, skill-building, and advancement, combined with the flexibility and convenience of a fully remote position.
Why Join Us?
- Remote Work Flexibility: Work from home in a fully remote setup designed to support your work-life balance.
- Career Growth: Develop your expertise with access to structured training, peer mentorship, and advancement opportunities.
- Competitive Compensation: Enjoy a base salary of $50,000 plus performance-based bonuses.
- Comprehensive Benefits: Full benefits package after 90 days, including three weeks of vacation and additional perks.
- Dynamic Team Culture: Be part of a team that values collaboration and personal growth, underpinned by core values such as “Win as a Team” and “Execute with Excellence.”
What You’ll Do
- Provide “best-in-class” service to customers, addressing inquiries about financial products like mortgages.
- Handle calls primarily in French (70%) and English (30%), ensuring high-quality service delivery.
- Resolve complex problems with professionalism and empathy, demonstrating strong product knowledge.
- Follow compliance protocols, including Anti-Money Laundering (AML) and Privacy policies.
- Proactively identify opportunities to improve processes and exceed customer expectations.
What We’re Looking For
- Bilingual fluency in French and English.
- Strong customer service skills, ideally with experience in financial services or contact centers.
- Ability to navigate emotionally charged situations with empathy and composure.
- A proactive mindset, eager to learn new systems and adapt to a fast-paced environment.
- Familiarity with financial products like TFSA, GICs, and mortgages is an asset.
Your Next Step
Seize this opportunity to work remotely in a role that values your bilingual expertise and dedication to excellence. Join a growing organization where your contributions will make a difference, and your career aspirations will be supported every step of the way.
Apply today and start your journey toward a fulfilling and flexible career!
