Are you looking for a long-term, stable career with a supportive and consistent work environment? Our client, a well-established organization, is currently seeking a dedicated Bilingual Customer Service Representative to join their team.
This full-time, permanent opportunity is ideal for someone who values structure, reliability, and delivering dependable service. You’ll be part of a collaborative team where your attention to detail and commitment to excellence will be appreciated and rewarded.
Why This Role?
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Steady work schedule with daytime hours (Monday to Friday)
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Comprehensive benefits package, including health, dental, and retirement contributions
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Supportive team culture that prioritizes training and collaboration
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Long-term career potential within a structured and respectful environment
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Emphasis on quality service over sales pressure
Key Responsibilities:
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Provide full-cycle customer support, including troubleshooting, dispatching service calls, and following up through to resolution
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Communicate with customers and service providers in a professional and timely manner
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Manage parts and equipment orders related to service events
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Participate in a rotating on-call schedule for after-hours and weekend support
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Maintain working knowledge of beverage equipment and provide basic troubleshooting assistance
What You Bring:
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Fluency in French and English is required
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Completion of secondary school (post-secondary education is an asset)
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Previous experience in a customer service or technical support role
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Strong verbal and written communication skills
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Comfortable working with ERP systems and Microsoft Office (Word, Excel)
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Ability to manage multiple priorities in a fast-paced, detail-oriented environment
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A self-motivated and responsible mindset with a passion for helping others
If you’re someone who enjoys being the reliable go-to in a calm, structured setting, this could be the right fit for you. Apply now and take the next step in a fulfilling career with a reputable and supportive organization.
Please note: Only candidates selected for an interview will be contacted. This posting is being managed by a recruitment agency on behalf of our client to ensure confidentiality.
