{"id":26017,"date":"2026-09-09T20:36:44","date_gmt":"2026-09-09T20:36:44","guid":{"rendered":"https:\/\/bilingualsource.com\/jobs\/bilingual-branch-floater-16156\/"},"modified":"2026-09-09T20:36:44","modified_gmt":"2026-09-09T20:36:44","slug":"bilingual-branch-floater-16156","status":"publish","type":"matador-job-listings","link":"https:\/\/bilingualsource.com\/fr\/jobs\/bilingual-branch-floater-16156\/","title":{"rendered":"Bilingual Branch Floater"},"content":{"rendered":" <ul class=\"matador-job-meta matador-job-meta-job-26017 matador-job-meta-default\"> <li class=\"matador-job-meta-field matador-job-field-job_general_location matador-job-field-value-vancouver-british-columbia\"> <span class=\"matador-job-meta-label\">Lieu:<\/span> <span class=\"matador-job-meta-value\">Vancouver, British Columbia<\/span> <\/li> <li class=\"matador-job-meta-field matador-job-field-employmentType matador-job-field-value-permanent\"> <span class=\"matador-job-meta-label\">Type :<\/span> <span class=\"matador-job-meta-value\">Permanent<\/span> <\/li> <li class=\"matador-job-meta-field matador-job-field-bullhorn_job_id matador-job-field-value-16156\"> <span class=\"matador-job-meta-label\">Travail<\/span> <span class=\"matador-job-meta-value\">#16156<\/span> <\/li> <li class=\"matador-job-meta-field matador-job-field-salary_string matador-job-field-value-41-600-43-680\"> <span class=\"matador-job-meta-label\">Salaires:<\/span> <span class=\"matador-job-meta-value\">41\u00a0600\u00a0$ - 43\u00a0680\u00a0$<\/span> <\/li> <\/ul> <h2>Expert(e) en service \u00e0 la client\u00e8le \u2013 Bilingue fran\u00e7ais\/anglais<\/h2> <p><strong>Montr\u00e9al, QC | Temps plein, permanent | 21,00 $\/heure<\/strong><\/p> <h3>\u00c0 propos du poste<\/h3> <p>Bilingual Source recherche un(e) <strong>Expert(e) en service \u00e0 la client\u00e8le bilingue fran\u00e7ais\/anglais<\/strong> pour le compte d\u2019une entreprise canadienne en pleine croissance dans le secteur du commerce \u00e9lectronique, de l\u2019exp\u00e9dition et de la logistique.<\/p> <p>Dans ce r\u00f4le tr\u00e8s ax\u00e9 sur le service \u00e0 la client\u00e8le, vous aiderez les entrepreneurs et les petites entreprises \u00e0 g\u00e9rer leurs besoins d\u2019exp\u00e9dition tout en contribuant aux op\u00e9rations quotidiennes de la succursale. Vous accueillerez les clients, r\u00e9pondrez \u00e0 leurs questions, traiterez les colis et veillerez au bon fonctionnement de la succursale.<\/p> <p>Il s\u2019agit d\u2019une excellente occasion pour une personne qui aime aider les autres, r\u00e9soudre des probl\u00e8mes et travailler dans un environnement dynamique et pratique.<\/p> <h3>Vos responsabilit\u00e9s<\/h3> <ul> <li> <p>Offrir un service \u00e0 la client\u00e8le exceptionnel en fran\u00e7ais et en anglais<\/p> <li> <p>Accueillir les clients et r\u00e9pondre \u00e0 leurs questions concernant les produits et services d\u2019exp\u00e9dition<\/p> <li> <p>Recevoir, num\u00e9riser, trier et pr\u00e9parer les colis pour leur traitement<\/p> <li> <p>R\u00e9pondre aux demandes des clients par t\u00e9l\u00e9phone et par courriel<\/p> <li> <p>Participer \u00e0 l\u2019ouverture de la succursale et assurer le bon d\u00e9roulement des op\u00e9rations quotidiennes<\/p> <li> <p>Effectuer certaines t\u00e2ches administratives<\/p> <li> <p>Aider \u00e0 la manutention des colis et du fret lorsque n\u00e9cessaire<\/p> <li> <p>D\u00e9velopper une excellente connaissance des produits afin de devenir une personne-ressource pour les clients<\/p> <li> <p>Identifier des fa\u00e7ons d\u2019am\u00e9liorer les processus et l\u2019exp\u00e9rience client<\/p> <li> <p>Collaborer avec les membres de l\u2019\u00e9quipe et offrir du soutien lorsque n\u00e9cessaire<\/p> <li> <p>Travailler de fa\u00e7on autonome lorsque requis<\/p> <li> <p>Se d\u00e9placer entre diff\u00e9rentes succursales de la grande r\u00e9gion de Montr\u00e9al selon les besoins op\u00e9rationnels<\/p> <\/ul> <h3>Ce que nous recherchons<\/h3> <ul> <li> <p><strong>Bilinguisme fran\u00e7ais et anglais requis<\/strong>, \u00e0 l\u2019oral et \u00e0 l\u2019\u00e9crit, puisque le poste n\u00e9cessite de servir des clients et de communiquer dans les deux langues<\/p> <li> <p>Minimum de <strong>2 ans d\u2019exp\u00e9rience<\/strong> en service \u00e0 la client\u00e8le, commerce de d\u00e9tail, succursale, h\u00f4tellerie, restauration ou dans un environnement similaire<\/p> <li> <p>Dipl\u00f4me d\u2019\u00e9tudes secondaires<\/p> <li> <p>Excellentes aptitudes en communication et en r\u00e9solution de probl\u00e8mes<\/p> <li> <p>Bon sens de l\u2019organisation et capacit\u00e9 \u00e0 g\u00e9rer plusieurs priorit\u00e9s<\/p> <li> <p>\u00c0 l\u2019aise avec les ordinateurs et les t\u00e2ches administratives<\/p> <li> <p>Attitude positive, proactive et orient\u00e9e vers les solutions<\/p> <li> <p>Capacit\u00e9 \u00e0 travailler de fa\u00e7on autonome et en \u00e9quipe<\/p> <li> <p>Fiabilit\u00e9 et ponctualit\u00e9<\/p> <li> <p>\u00c0 l\u2019aise dans un environnement dynamique et pratique<\/p> <li> <p>Disponibilit\u00e9 pour travailler dans diff\u00e9rentes succursales de la r\u00e9gion de Montr\u00e9al<\/p> <li> <p>Chaussures de s\u00e9curit\u00e9 de classe 1 requises<\/p> <\/ul> <h3>Horaire et emplacement<\/h3> <p>Il s\u2019agit d\u2019un poste <strong>permanent \u00e0 temps plein de 40 heures par semaine<\/strong>, actuellement du lundi au vendredi.<\/p> <p>Le poste est enti\u00e8rement sur place. Vous travaillerez dans la grande r\u00e9gion de Montr\u00e9al et devrez \u00eatre disponible pour soutenir les succursales de <strong>Saint-Laurent, du Plateau, de Brossard et possiblement de Laval<\/strong>, selon les besoins. Les horaires peuvent varier selon la succursale.<\/p> <h3>R\u00e9mun\u00e9ration et avantages<\/h3> <ul> <li> <p><strong>21,00 $ CA\/heure<\/strong><\/p> <li> <p>40 heures par semaine<\/p> <li> <p>2 semaines de vacances<\/p> <li> <p>10 journ\u00e9es de maladie pay\u00e9es<\/p> <li> <p>3 journ\u00e9es personnelles pay\u00e9es<\/p> <li> <p>Cong\u00e9 pay\u00e9 pour votre anniversaire<\/p> <li> <p>Assurance sant\u00e9, dentaire et vision apr\u00e8s 3 mois<\/p> <li> <p>R\u00e9gime d\u2019\u00e9pargne-retraite collectif avec Wealthsimple apr\u00e8s 3 mois et <strong>cotisation de l\u2019employeur jusqu\u2019\u00e0 5 %<\/strong><\/p> <li> <p>Primes de fin d\u2019ann\u00e9e<\/p> <li> <p>Remboursement jusqu\u2019\u00e0 100 $ pour l\u2019achat des chaussures de s\u00e9curit\u00e9 requises<\/p> <li> <p>Formation structur\u00e9e de 2 \u00e0 3 semaines<\/p> <\/ul> <h3>Possibilit\u00e9s d\u2019avancement<\/h3> <p>L\u2019entreprise privil\u00e9gie fortement la <strong>promotion \u00e0 l\u2019interne<\/strong>. Une personne qui d\u00e9veloppe une solide connaissance des produits, fait preuve de fiabilit\u00e9 et d\u00e9montre de l\u2019initiative pourrait \u00e9ventuellement \u00e9voluer vers des postes tels que <strong>chef d\u2019\u00e9quipe, responsable de la logistique et de l\u2019entrep\u00f4t, superviseur d\u2019entrep\u00f4t, superviseur du r\u00e9seau de succursales ou responsable r\u00e9gional<\/strong>.<\/p> <p>Avec la croissance actuelle de l\u2019entreprise, plusieurs possibilit\u00e9s d\u2019avancement pourraient se pr\u00e9senter au cours des <strong>6 \u00e0 12 prochains mois<\/strong>.<\/p> <h3>Le profil qui r\u00e9ussira<\/h3> <p>Vous aimez r\u00e9ellement aider les gens et trouver des solutions. Vous \u00eates <strong>attentionn\u00e9(e), curieux(se) et positif(ve)<\/strong>, tout en \u00e9tant fiable, organis\u00e9(e) et capable de prendre des initiatives. Vous \u00eates aussi \u00e0 l\u2019aise pour travailler seul(e) que pour soutenir vos coll\u00e8gues lorsque l\u2019\u00e9quipe a besoin d\u2019un coup de main.<\/p> <h3>Utilisation de l\u2019intelligence artificielle dans le processus de recrutement<\/h3> <p>Bilingual Source peut utiliser des <strong>outils assist\u00e9s par l\u2019intelligence artificielle (IA)<\/strong> dans certaines \u00e9tapes de son processus de recrutement, notamment pour soutenir l\u2019organisation, l\u2019analyse et l\u2019examen des candidatures. Ces outils sont utilis\u00e9s pour aider notre \u00e9quipe de recrutement et <strong>ne remplacent pas le jugement humain<\/strong>. Les d\u00e9cisions concernant la progression d\u2019une candidature et la s\u00e9lection des candidats impliquent une supervision et une \u00e9valuation humaines.<\/p> <hr> <h2>Client Service Expert \u2013 Bilingual French\/English<\/h2> <p><strong>Montreal, QC | Permanent Full-Time | $21.00\/hour<\/strong><\/p> <h3>About the Role<\/h3> <p>Bilingual Source is seeking a <strong>Bilingual French\/English Client Service Expert<\/strong> on behalf of a growing Canadian company in the e-commerce, shipping and logistics industry.<\/p> <p>In this highly customer-focused position, you will help entrepreneurs and small businesses manage their shipping needs while supporting day-to-day branch operations. You will welcome clients, answer questions, process shipments and help ensure the branch operates smoothly and efficiently.<\/p> <p>This is an excellent opportunity for someone who genuinely enjoys helping people, solving problems and working in a fast-paced, hands-on environment.<\/p> <h3>What You&rsquo;ll Do<\/h3> <ul> <li> <p>Deliver exceptional customer service in both French and English<\/p> <li> <p>Welcome clients and answer questions about shipping products and services<\/p> <li> <p>Receive, scan, sort and prepare parcels for processing<\/p> <li> <p>Respond to client inquiries by telephone and email<\/p> <li> <p>Assist with branch opening and daily operations<\/p> <li> <p>Complete administrative duties<\/p> <li> <p>Support parcel and freight handling as required<\/p> <li> <p>Develop strong product knowledge and become a trusted resource for clients<\/p> <li> <p>Identify opportunities to improve processes and the client experience<\/p> <li> <p>Collaborate with teammates and provide support wherever needed<\/p> <li> <p>Work independently when required<\/p> <li> <p>Travel between Greater Montreal branches based on operational requirements<\/p> <\/ul> <h3>What We&rsquo;re Looking For<\/h3> <ul> <li> <p><strong>Fluency in French and English<\/strong>, both written and spoken, as the position requires serving clients and communicating in both languages<\/p> <li> <p>Minimum <strong>2 years of customer service, retail, branch, hospitality, restaurant or similar experience<\/strong><\/p> <li> <p>High school diploma<\/p> <li> <p>Strong communication and problem-solving skills<\/p> <li> <p>Excellent organization and multitasking abilities<\/p> <li> <p>Comfortable with computers and administrative tasks<\/p> <li> <p>Positive, proactive and solutions-oriented attitude<\/p> <li> <p>Ability to work independently and collaboratively<\/p> <li> <p>Strong reliability and punctuality<\/p> <li> <p>Comfortable in a fast-paced, hands-on environment<\/p> <li> <p>Flexibility to work at different Greater Montreal branches<\/p> <li> <p>Class 1 safety shoes required<\/p> <\/ul> <h3>Schedule &amp; Location<\/h3> <p>This is a <strong>permanent, full-time position working 40 hours per week<\/strong>, currently Monday through Friday.<\/p> <p>The position is fully on-site. You will work within the Greater Montreal area and must be flexible to support <strong>Saint-Laurent, Plateau, Brossard and potentially Laval<\/strong> locations as operational needs require. Hours may vary depending on the branch.<\/p> <h3>Compensation &amp; Benefits<\/h3> <ul> <li> <p><strong>$21.00 CAD\/hour<\/strong><\/p> <li> <p>40 hours per week<\/p> <li> <p>2 weeks of vacation<\/p> <li> <p>10 paid sick days<\/p> <li> <p>3 paid personal days<\/p> <li> <p>Paid birthday off<\/p> <li> <p>Health, dental and vision benefits after 3 months<\/p> <li> <p>Wealthsimple group retirement plan after 3 months with an <strong>employer match of up to 5%<\/strong><\/p> <li> <p>Year-end bonuses<\/p> <li> <p>Up to $100 reimbursement toward required safety footwear<\/p> <li> <p>Structured 2\u20133 week training program<\/p> <\/ul> <h3>Career Growth<\/h3> <p>The company has a strong preference for <strong>promoting from within<\/strong>. Employees who build strong product knowledge, demonstrate reliability and take initiative may have opportunities to advance into positions such as <strong>Team Lead, Warehouse &amp; Logistics Lead, Warehouse Supervisor, Supervisor of Branch Networks or Area Lead<\/strong>.<\/p> <p>With the organization continuing to grow, several advancement opportunities are anticipated over the <strong>next 6\u201312 months<\/strong>.<\/p> <h3>Who Will Thrive Here<\/h3> <p>You genuinely enjoy helping people and figuring out solutions. You&rsquo;re <strong>caring, curious and cheerful<\/strong>, while also being dependable, organized and willing to take initiative. You&rsquo;re comfortable working independently but equally willing to jump in and support your teammates when needed.<\/p> <h3>Use of Artificial Intelligence in Recruitment<\/h3> <p>Bilingual Source may use <strong>artificial intelligence (AI)-assisted tools<\/strong> during certain stages of the recruitment process, including to support the organization, analysis and review of applications. These tools are used to assist our recruitment professionals and <strong>do not replace human judgment<\/strong>. Decisions regarding candidate progression and selection involve human oversight and assessment.<\/p> <nav class=\"matador-job-navigation\"> <ul> <li> <a href=\"https:\/\/bilingualsource.com\/fr\/jobs\/bilingual-branch-floater-16156\/\" rel=\"button\" class=\"matador-button\" title=\"Appliquer maintenant\">Appliquer maintenant<\/a> <\/li> <\/ul> <\/nav> ","protected":false},"excerpt":{"rendered":"<p>Lieu: Vancouver, British Columbia Type : Permanent Travail #16156 Salaires: 41\u00a0600\u00a0$ &#8211; 43\u00a0680\u00a0$ Expert(e) en service \u00e0 la client\u00e8le \u2013 Bilingue fran\u00e7ais\/anglais Montr\u00e9al, QC | Temps plein, permanent | 21,00 $\/heure \u00c0 propos du poste Bilingual Source recherche un(e) Expert(e) en service \u00e0 la client\u00e8le bilingue fran\u00e7ais\/anglais pour le compte d\u2019une entreprise canadienne en pleine [&hellip;]<\/p>\n","protected":false},"template":"","meta":{"_matador_source_id":"16156"},"matador-categories":[12],"matador-locations":[41],"matador-types":[22],"class_list":["post-26017","matador-job-listings","type-matador-job-listings","status-publish","hentry","matador-categories-customer-service","matador-locations-vancouver","matador-types-permanent"],"_links":{"self":[{"href":"https:\/\/bilingualsource.com\/fr\/wp-json\/wp\/v2\/matador-job-listings\/26017","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bilingualsource.com\/fr\/wp-json\/wp\/v2\/matador-job-listings"}],"about":[{"href":"https:\/\/bilingualsource.com\/fr\/wp-json\/wp\/v2\/types\/matador-job-listings"}],"wp:attachment":[{"href":"https:\/\/bilingualsource.com\/fr\/wp-json\/wp\/v2\/media?parent=26017"}],"wp:term":[{"taxonomy":"matador-categories","embeddable":true,"href":"https:\/\/bilingualsource.com\/fr\/wp-json\/wp\/v2\/matador-categories?post=26017"},{"taxonomy":"matador-locations","embeddable":true,"href":"https:\/\/bilingualsource.com\/fr\/wp-json\/wp\/v2\/matador-locations?post=26017"},{"taxonomy":"matador-types","embeddable":true,"href":"https:\/\/bilingualsource.com\/fr\/wp-json\/wp\/v2\/matador-types?post=26017"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}