• Location: Toronto, Ontario
  • Type: Permanent
  • Job #15005
  • Salary: CA$49,920.00

Bilingual Wholesale Customer Service Representative – Join Our Growing Team!

Are you a dedicated and enthusiastic bilingual customer service professional looking for a new challenge? We are currently seeking a Wholesale Customer Service Representative (Bilingual) to join our growing team and provide top-notch service to our wholesale customers, field sales team, and internal staff. If you have a customer-first mindset and thrive in a fast-paced environment, we want to hear from you!

As our Wholesale Customer Service Representative, your responsibilities will include:

– Managing customer files, order entry, maintenance of all orders for assigned territory, and return authorization processing with strict adherence to company policies, pricing, and programs.

– Ensuring timely order allocation and release to distribution for shipping within customer start ship/cancel date windows.

– Providing exceptional customer service through inbound and outbound calls, consistently going above and beyond to ensure customer satisfaction.

– Communicating with sales team representatives for assigned territory/accounts and providing open order reports to maximize shipping capabilities and minimize cancellations.

– Collaborating with sales management team members to address and prevent pricing issues.

– Creating and distributing weekly and monthly reports to the sales team and senior management.

– Ensuring backup coverage is trained and fully functional for instances of time out of the office.

– Assisting with onboarding and training documentation of new hires, and customer service processes and procedures.

– Continuously providing accurate and timely information, and developing personal skills in SAP, EDI, and the footwear industry.

– Coordinating with internal departments to ensure smooth processing of transactions and troubleshooting/resolving issues as needed.


– Bilingual – excellent written and oral communication skills in both French and English.

– Post-Secondary diploma or degree.

– 3+ years of experience in a customer service role.

– Proficiency with MS Office products, particularly Excel.

– Experience with order management platforms, SAP preferred.

– Ability to work under pressure and meet tight deadlines.

– Excellent communication, organization, and follow-up skills.

– Ability to prioritize work and adjust priorities as needed.

– Willingness to travel up to 5%, both domestically and internationally.


If you're ready to make an impact and create a positive customer experience, apply now to become part of our diverse and dynamic team!

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