• Location: North York, Ontario
  • Remote: Remote
  • Type: Permanent
  • Job #14807
  • Salary: CA$41,600.00

Bilingual Technical Support Representative – Remote

Remote Role / Regular Hours / Offer On-Site Games Room / Above Average Starting Salary / Growing Company.

Looking for an amazing opportunity in Technical Support?

Our client, a leader in their industry, is actively looking to add a bright and ambitious Bilingual Technical Support Representative to join their team- a superstar individual with two years of experience who is ready to jump into a long-term opportunity and grow within the company! 

Key Roles and Responsibilities:      

  • Receive calls regarding hardware/software from clients who use the technology on a daily basis.

  • Identify and understand the inquiry and record the information in the database.

  • Analyze and assess routine problems with each client over the phone.

  • Establish a timeline and provide the client with some follow-ups.

Required Experience / Education:

  • Bachelor of Science or College degree in Computers completed.

  • 2 years experience minimum in Technical Support.

  • Proficient in MS Office (Word, Excel, Power Point, Outlook).

  • Perfectly bilingual in French and English.

Highly Desired Competencies:

  • The ability to understand technical issues and resolve them promptly.

  • A go-getter, do-what-it-takes attitude.

  • Great interpersonal skills when providing client support.

  • Exceptional multi-tasking and organizational skills.

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