• Location: Ottawa, Ontario
  • Type: Permanent
  • Job #15257
  • Salary: CA$70,000.00

Operations Manager

Onsite: Ottawa, ON

POSITION SUMMARY: Manages the day-to-day front-line operations functions (customer service, dispatch, transportation, and warehouse) to ensure all shipments are efficiently processed, recovered, and dispatched to meet time-critical deadlines required by clients. This position is also responsible for supporting local sales.

REPORTS TO: Regional Manager


• Accountable for increasing financials while maintaining excellent customer service

• Focus on operational excellence and controlling QA and CAPAs

• Develop a local sales strategy

• Identify local competition; learn their strategy

• Build a local ground customer network to complement national and wholesale business

• Build relationships with current customers to increase customer service and sales

• Recruit and train associates; provide leadership and development

• Lead and manage a team through optimal performance

• Operational fundamentals – management of scheduling, shipments, and analyzing volume trends

• Assist with the development monitoring of KPIs, analysis of repetitive operational problems

• Monitor all shipments daily to ensure that shipments are collected and delivered within agreed time frames

• Work with customers to ensure that collection requirements are met and that they are always kept informed during the process to ensure visibility

• Work with all offices and local service providers to ensure the logistics transfer is handled efficiently, meeting desired turnaround times

• Attend customer meetings and teleconferences when required

• Ensure shift patterns are maintained to meet the 24/7 coverage requirement


• Bachelor’s degree strongly preferred

• Experience in managing a customer service/dispatch environment

• Previous transportation/logistics experience required

• Bilingual English/French required

• Experience in same-day delivery and sales is a plus

• Flexibility in working hours required to support weekend and 24/7 hours of coverage required


• Excellent communication skills with the ability to influence others

• Excellent problem-solving and prioritization skills essential

• Ability to multitask and stay organized

• Ability to hold your team accountable

• Ability to generate data from our operating system to pinpoint below-standard KPIs

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