Bilingual HVAC Technical Support (Hybrid)
We are currently seeking a Bilingual HVAC Technical Support Representative to join our team. As a leading provider of actuator solutions for heating, ventilation, and air conditioning systems, we are dedicated to delivering exceptional customer service and technical support.
– Provide technical assistance and support to customers regarding Belimo products, including sizing, selection, troubleshooting, wiring, retro-fit solutions, and competitive cross references.
– Process formal quotations and prepare necessary technical documentation for customers.
– Monitor and respond to inquiries received through technical support communication channels.
– Address technical correspondence from external customers and internal sales staff, ensuring timely and accurate responses.
– Enter customer purchase orders into the system, provide order confirmations, and resolve any discrepancies.
– Handle return material authorizations, credits/debits, and customer queries.
– Process expedite requests for urgent orders or overnight shipments.
– Associates Degree in a technical discipline or an applicable business program certification.
– Minimum of 2 years of experience supporting a technical product, preferably an electro-mechanical device.
– Background in supporting manufacturing processes or technical products.
– HVAC background is considered a plus.
– Fluency in both English and [second language] is required.
– Ability to interpret complex business documents, including customer purchase orders.
– Excellent verbal and written communication skills to interact professionally with customers.
– Proficiency in Microsoft Suite (Outlook, Word, and Excel).
– Strong time management and organizational skills.
– Outstanding interpersonal skills with a proactive and positive attitude.
We offer a competitive salary and a comprehensive benefits package, including a performance bonus.
If you are passionate about providing exceptional technical support and have the necessary qualifications, we invite you to join our dynamic team. Apply now and become a part of our mission to deliver cutting-edge solutions for HVAC systems.
Please note that only qualified candidates will be contacted. We appreciate your interest in our company.