Bilingual Group Benefits Specialist – Hybrid (LAVAL AREA)
Our client is a Canadian Insurance company specializing in providing group benefits, group retirement, wellness, and human resource solutions.
They are seeking a professional with Group Benefits administration experience. The Client Service Specialist is responsible for managing a portfolio of clients. The successful candidate will be reliable, have excellent time management and multi-tasking skills, show initiative, possess strong analytical and problem-solving skills, consistently pay attention to detail and display sound work ethics.
- Develop and maintain relationships with clients and multiple insurance companies
- Day-to-day management of client requests, claim activities and the ongoing general administration and maintenance of group client activities
- Interact with insurance companies, clients, advisors, and plan members to provide information in response to inquiries about products and services
- Independently manage clients’ enrollments, terminations, amendments, salary and status changes, including data entry into internal systems
- Provide support to Account Managers, including the set-up of new groups, client service and administration
- Maintain security and confidentiality of client information
- Provide benefit plan administration training for new and existing clients
- Assist clients with claims and online processing
- Coordinate timely preparation and delivery of necessary client materials
Requirements
- Fluently bilingual
- 2+ years of experience in the group benefits industry
- 2+ years working Client focused with a commitment to service excellence
- Bilingual (French/English)
- Excellent problem-solving and troubleshooting skills
- Excellent communication skills, both written and verbal
- Ability to multi-task and prioritize to meet client and internal needs