• Location: Toronto, ON
  • Type: Permanent
  • Job #14797

Bilingual Group Benefits Specialist – Hybrid

Our client is a Canadian Insurance company specializing in providing group benefits, group retirement, wellness, and human resource solutions.

They are seeking a professional with Group Benefits administration experience. The Client Service Specialist is responsible for managing a portfolio of clients. The successful candidate will be reliable, have excellent time management and multi-tasking skills, show initiative, possess strong analytical and problem-solving skills, consistently pay attention to detail and display sound work ethics.

  • Develop and maintain relationships with clients and multiple insurance companies
  • Day-to-day management of client requests, claim activities and the ongoing general administration and maintenance of group client activities
  • Interact with insurance companies, clients, advisors, and plan members to provide information in response to inquiries about products and services
  • Independently manage clients’ enrollments, terminations, amendments, salary and status changes, including data entry into internal systems
  • Provide support to Account Managers, including the set-up of new groups, client service and administration
  • Maintain security and confidentiality of client information
  • Provide benefit plan administration training for new and existing clients
  • Assist clients with claims and online processing
  • Coordinate timely preparation and delivery of necessary client materials

 

Requirements

  • Fluently bilingual
  • 2+ years of experience in the group benefits industry
  • 2+ years working Client focused with a commitment to service excellence
  • Bilingual (French/English) 
  • Excellent problem-solving and troubleshooting skills
  • Excellent communication skills, both written and verbal
  • Ability to multi-task and prioritize to meet client and internal needs
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